Responsibility boundaries: who is responsible for what in a sale
The full responsibility split: sellers own the product, delivery, refunds and taxes; the payment provider owns payouts and disputes; MyVisito owns the software.
So there are no surprises, here is the full division of responsibility between the three parties in every sale: you (the seller), the payment provider, and MyVisito. This page is a friendly summary; the binding text lives in the Terms of Service and the Refund Policy.
You: the seller of record
In every sale through MyVisito, you are the seller of record, and the transaction is formed directly between you and the buyer. You are responsible for:
- The product itself: content, quality, accuracy of the description and safety.
- Delivery: the buyer receiving what they paid for.
- Customer service: answering buyers' questions and requests.
- Cancellations and refunds: under your policy and applicable law, including statutory consumer rights (details).
- Chargebacks: handling disputes with your payment provider.
- Legal compliance: consumer protection, distance selling, advertising and marketing law, and any law applying to your business.
- Disclosures: showing who you are and how to reach you.
- Taxes and reporting: VAT, income tax, and the duty to issue receipts and invoices (in Israel).
The payment provider (Stripe, your billing company, PayPal)
- Processing the payment and securing it.
- Payouts to your bank account: timing, verifications, delays, document requests and holds, all under your agreement with the provider.
- Chargeback and dispute procedures.
- Payment processor tax reporting where required (for example 1099-K forms in the US or DAC7 reports in the EU), under the law applying to the provider.
MyVisito: the software
We provide the platform: sales and checkout pages, order records, file and access delivery, buyer emails and management screens. MyVisito is not a party to the transaction, does not hold buyers' funds, is not a payment processor, and does not collect or pay on your behalf. Accordingly, we are not responsible for sellers' products, for the acts of buyers or sellers, or for payment providers' decisions.
On our side, we keep the right (not the duty) to act on violations: removing prohibited products, disabling selling or suspending accounts that break the Terms.
Three lines to remember
- The money goes directly from the buyer to you. Always.
- What happens in your payment account is between you and the provider.
- What happens with the product and the buyer is between you and the buyer.