Support center
Need help with your card, your account, or billing? Most answers are right below, and you can always write to us. A real person reads every message.
Ways to get help
- Support emailsupport@myvisito.com
- Quick, human repliesWe usually reply within a few business days.
- In-app help centerSigned-in users get help right inside the app: an AI assistant that guides you through building your card, and support requests you can open from any screen.Open the app
Frequently asked questions
How do I create a card?
Tell us about yourself in a few words and the AI copilot builds the whole card: the text, the layout, and the design. You can then change anything with a simple request, or start from one of the ready-made templates.
Is there a free plan?
Yes, and it is permanent: one digital card that is always live, one language, a QR code, and a taste of AI to try. Upgrade anytime for more cards, languages, and AI.
How do I upgrade or cancel?
Everything is managed inside the app, on the billing screen. You can cancel anytime: the paid plan runs until the end of the period you paid for, then you move back to the free plan automatically and your card stays live.
How do I request a refund?
Write to support from your account email and we will take care of it. All the details, including your statutory cancellation rights, are in our refunds policy.
Is my data secure?
Yes. We encrypt traffic and limit access to your data. The full details are on our security page and in our privacy policy.
Did not find an answer?
No problem. Fill in the form on this page or write to support@myvisito.com, and a real person will get back to you.