Support center

Need help with your card, your account, or billing? Most answers are right below, and you can always write to us. A real person reads every message.

Ways to get help

  • Support emailsupport@myvisito.com
  • Quick, human repliesWe usually reply within a few business days.
  • In-app help centerSigned-in users get help right inside the app: an AI assistant that guides you through building your card, and support requests you can open from any screen.Open the app

Frequently asked questions

How do I create a card?

Tell us about yourself in a few words and the AI copilot builds the whole card: the text, the layout, and the design. You can then change anything with a simple request, or start from one of the ready-made templates.

Is there a free plan?

Yes, and it is permanent: one digital card that is always live, one language, a QR code, and enough AI to try it out. Upgrade anytime for more cards, languages, and AI.

How do I upgrade or cancel?

Everything is managed inside the app, on the billing screen. You can cancel anytime: the paid plan runs until the end of the period you paid for, then you move back to the free plan automatically and your card stays live.

How do I request a refund?

Write to support from your account email and we will take care of it. All the details, including your statutory cancellation rights, are in our refunds policy.

Is my data secure?

Yes. We encrypt traffic and limit access to your data. The full details are on our security page and in our privacy policy.

I bought from a seller on MyVisito and something went wrong

Write to the seller from your order page first: the conversation lives there and one message settles most things. If they do not answer, or something looks wrong, open a request with us from your personal area or at support@myvisito.com. A person here reads your request along with your conversation with the seller, contacts them on your behalf if needed, and on a sale made through MyVisito can also refund you. What we do and what we cannot do is on the buyer protection page.

Did not find an answer?

No problem. Fill in the form on this page or write to contact@myvisito.com, and a real person will get back to you. Customers with an account question can write directly to support@myvisito.com.

We use essential storage to run MyVisito. Optional analytics, including tools a card owner configured, run only with your permission. Cookie policy